REFUND AND RETURNS POLICY

Last updated: June 2026

1. Food Orders Due to the nature of freshly prepared food, we are unable to accept returns or offer refunds once an order has been collected or delivered.

2. Incorrect or Unsatisfactory Orders If you receive an incorrect or unsatisfactory order, please contact us within 2 hours of receiving it at info@thegullyhound.com or 07770 029140 with a description of the issue. We will assess each case individually and offer a resolution at our discretion, which may include a partial or full refund.

3. Cancelled Orders Orders cancelled before preparation has begun may be eligible for a full refund. Once preparation has started, cancellations cannot be accepted.

4. Delivery Platform Orders For orders placed via Deliveroo or UberEats, refund requests must be submitted through the respective platform. The Gullyhound is not responsible for refunds on orders placed through third-party delivery services.

5. Contact For any queries regarding your order please contact us at info@thegullyhound.com or 07770 029140.